Co-Managed IT Services for Bay Area Businesses

Co-managed IT is a partnership between your internal IT person or team and an outside provider. Your team brings its knowledge of your business, and we provide additional support, technical expertise, and tools where needed.At Laurel Networks, that can include handling support requests, managing security, monitoring systems, monitoring and testing backups, or helping complete projects. We agree on our responsibilities together.

Yes. We work alongside your internal IT team and respect their role in your business.Before we begin, we define who handles each area, which decisions need approval, and how we communicate. Your team stays involved and has a clear understanding of the work we’re responsible for.

Yes. We can help your internal IT team identify security gaps and take on responsibilities they may not have the time or specialized expertise to manage.Depending on your agreement, that can include endpoint protection, security monitoring, patch management, and backup testing. We review the tools and practices you already have, then agree on where additional support would be useful.Your team stays involved, with clear responsibilities for monitoring alerts, responding to issues, and following up on recommended improvements.

Yes. You might need help with employee support requests, stronger security monitoring, backup monitoring and testing, or a project your team hasn’t had time to complete.We build the engagement around those needs. Your team continues managing the areas it already handles well, and we take on the responsibilities you want us to support.

We become an extension of your internal IT team, communicating through shared channels such as Slack or Microsoft Teams to coordinate work, answer questions, and help with escalations.When employee support is included, requests go through a ticketing system, either Laurel Networks’ or your existing system, depending on the scope of the agreement.During onboarding, we agree on who submits requests, how urgent issues are escalated, and how your internal team stays informed.

We start by reviewing your priorities with your internal IT team and agreeing on responsibilities, required access, and how we’ll work together.For ongoing support, we establish access to the necessary tools, review your internal documentation and procedures, and agree on how support requests will be handled. Support begins once that foundation is in place, as early as two weeks into the engagement, with documentation and process improvements continuing afterward.Over the first 90 days, we complete the broader onboarding work relevant to your agreement, including discovery, documentation, and any security reviews or backup validation within scope. Support continues throughout that process.For project-only engagements, work can begin once the scope and schedule are agreed and we have access to the relevant systems. These engagements follow the project’s timeline.

For ongoing services, we quote a flat monthly fee based on the services, tools, and responsibilities included in your engagement. Project-only work can be billed hourly, with the scope and rates agreed before work begins.We start by reviewing what your internal team already handles and where you need help. If you already have monitoring, device management, or endpoint security in place, that factors into the scope and pricing.Your proposal clearly defines what we provide, what your team continues to manage, and any work that would be billed separately.

No. Our ongoing co-managed IT services are month-to-month.Your agreement defines the scope, pricing, and cancellation terms. As your internal team’s needs change, we can review the responsibilities and adjust the engagement together. Project-only engagements follow the terms agreed for that project.

Our Managed IT Services are usually the better fit if you need someone to handle your day-to-day IT support, maintenance, and security.Co-managed IT is designed for businesses with an internal IT person or team who needs additional capacity or expertise. If you’re unsure which approach fits, we can help you decide based on what your team handles today and where you need support.