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Co-Managed IT Services
Give Your Internal IT the Backup It Deserves
Your IT person or IT manager knows your business well, but no one should have to carry everything alone. We work alongside your existing IT to fill the gaps, take on the overflow, and strengthen what you've already built. Without taking over.
Every co-managed engagement is different. We figure out together what your internal IT owns and what makes sense for us to handle. That could include:
WHO WE WORK WITH
Does either of these sound familiar?
The IT manager who can't get ahead
Your IT manager is good at what they do — but the ticket queue never empties. Every time they carve out time for a real project, something breaks and pulls them back in. Strategic work keeps getting pushed. The backlog keeps growing.
The internal IT person hitting the ceiling
You have one person handling IT and they handle it well — until something gets complicated. Advanced security alerts, infrastructure questions, after-hours emergencies. There's no one to escalate to. They're it, and that's a lot of pressure to put on one person.
That's the gap co-managed IT is designed to fill.
What We Can Take Off Your Plate
Day-to-day helpdesk support
We handle end-user tickets and issues so your IT person can focus on higher-value work
Backup health monitoring and recovery testing.
Backups are only useful if they actually restore. We monitor backup integrity daily and test recovery on a regular cadence.
Managed security and endpoint protection
Enterprise-grade security on every covered device, well beyond what basic antivirus provides
Project support
Infrastructure upgrades, migrations, rollouts, and one-time initiatives your team hasn't had the bandwidth to tackle
Remote monitoring and management
Continuous visibility into your systems, with issues caught and addressed before users notice
24/7 Security Operations Center (SOC)
A dedicated SOC monitors your environment around the clock, investigates alerts, and responds to real threats in real time so your IT person isn't woken up at 2am to chase a false positive
Documentation
Systems, credentials, and processes documented properly so nothing lives only in one person's head
Strategic support
A second perspective on decisions, planning, and vendor choices when you need it
A Structured Start, Not a Chaotic Handoff
When a new client comes on, the first thing we do is learn the environment, properly. We run a structured onboarding process over the first 180 days that covers discovery, documentation, security baselining, backup validation, and a formal business review at the end.
That means by the time we're in steady state, I know your systems as well as your internal team does. There's no guessing, no "I'll figure it out when something breaks." Your IT person has a real partner who can step in, step up, or step back depending on what the situation calls for.
No Long-Term Contracts
Most co-managed IT arrangements come with 12- to 24-month commitments. We understand why, there's real setup work involved in learning a new environment. But we don't think a contract should be what keeps us in the relationship.
We work month-to-month. If the arrangement isn't delivering value for your team, you shouldn't be locked in. And if your internal IT needs change, we can adjust without renegotiating a contract.
It's a discipline. It keeps us focused on actually being useful, every month.
Who It's For
Co-Managed IT Services are designed for businesses with 20 to 150 employees in the Bay Area — Oakland, Berkeley, Alameda, San Leandro, Castro Valley, San Francisco, and Marin.
We work with companies that already have an IT person or a small IT team in place — someone who knows the environment and keeps things running, but needs more capacity, a stronger security layer, or a real escalation path when things get serious.
Who It's Not For
Co-Managed IT isn't the right fit for everyone. If your business has no internal IT person and you need someone to own IT completely, Managed IT Services is probably the better starting point.
If you're under 20 employees and rarely touch IT, an as-needed model probably serves you better.
And if you're shopping primarily on price, there are MSPs who will quote less than me. The gap usually shows up in security depth, response time, or what happens when something goes wrong. We'd rather not be that gap.